Help and support
Where to look when something breaks and how to reach the Frametail team.
Documentation scope
These pages describe public product behavior and supported integration patterns. They intentionally avoid internal architecture and non-public configuration.
Troubleshooting checklist
- Confirm your API key is active and copied without whitespace.
- Verify the
X-Project-Keymatches an existing project slug. - Check response bodies for JSON
errormessages — they usually indicate missing headers or unknown resources. - For dashboard issues, try a hard refresh and ensure your organization membership is still active.
Privacy and legal
For privacy-specific questions, use the contact addresses listed on those pages.